We are seeking a Project Manager to support a portfolio of initiatives focused on incident management, change management, and observability within an enterprise Infrastructure & Operations environment. This role will play a key part in driving coordination across multiple workstreams, ensuring alignment, visibility, and successful delivery as projects ramp up and transition into next phases.
VPP-71 - PM - Incident & Change Management
VPP-71 – PM – Incident & Change Management
We are seeking a Project Manager to support a portfolio of initiatives focused on incident management, change management, and observability within an enterprise Infrastructure & Operations environment
Department:
Product & Program Management
Project Location(s):
United States/South America - Remote
Job Type:
Contractor
Education:
Bachelor's
Who You’ll Work With
What You’ll Do
• Manage and coordinate multiple initiatives across incident management and observability programs,
• Provide big-picture oversight across projects, identifying dependencies and ensuring alignment between parallel efforts,
• Support ongoing and upcoming project phases,
• Partner with internal stakeholders to connect workstreams and highlight interdependencies across teams,
• Drive improvements tied to MTTR (Mean Time to Resolution), change success rates, and overall system reliability,
• Facilitate communication, status reporting, and executive-level updates,
• Help stand up new workstreams and close out completed efforts
What You’ll Bring
• Strong background in Project/Program Management within Infrastructure, Operations, or SRE environments,
• Experience supporting incident management and/or change management processes (ITSM/CMDB practices),
• Familiarity with observability concepts and tooling (e.g., Dynatrace, BigPanda),
• Proven ability to operate at a strategic level, connecting initiatives rather than owning deep technical execution,
• Experience managing multiple concurrent workstreams in fast-paced enterprise environments
Nice-to-Haves
• Exposure to enterprise monitoring and event management platforms,
• Experience driving initiatives focused on uptime, reliability, and zero-downtime environments
What Makes Us Great Place To Work
Vekend is a people-first organization focused on developing thoughtful products and services that create meaningful impact for our customers and communities. We are committed to fostering a collaborative, respectful, and inclusive work environment where employees are empowered to take ownership of their work, contribute ideas, and grow professionally. We strive to support flexibility and work-life balance while maintaining high standards of performance and accountability.
What Makes Us Great Place To Work
For all locations, the good-faith, reasonable annualized full-time compensation for this role will be determined based on competitive market data and may vary depending on geographic location, job-related knowledge, skills, experience, education, and other business considerations. Specific compensation details will be discussed during the interview process.,Vekend offers a comprehensive benefits and wellness package designed to support employees’ overall well-being, financial security, and professional growth. Eligibility and coverage are subject to the terms of the applicable benefit plans and company policies.,Eligible employees have access to medical, dental, and vision insurance with company contributions toward premiums, a 401(k) retirement plan with company matching, and Paid Time Off that begins accruing on the first day of employment. We also support flexible work arrangements and opportunities for professional growth.,Benefits eligibility, coverage, and company contributions are subject to the terms of the applicable plan documents and may be modified at the company’s discretion.